FAQ

Kyberlight Customizable V10 Saber

RGB sabers have 3 saber modes. Standard, Ghost and Blaster. Some sounds fonts default to Ghost or Blaster mode. If you want to change these while the saber is in Standby hold Power and tap AUX. This will change the saber mode.

If you would like to remove all the Ghost and Blaster modes at once you can visit our Updates page and download an update file for your Saber.

It is most likely you have activated Multi Lock Mode, Hold the AUX button for 1 LED flash or 0.5 seconds and you should hear confirmation of exiting Multi Lock Mode. Try to power off the saber now.

Also holding the AUX button will first change a font, keep holding the AUX button and the saber will turn off.

The Kyberlight App is still being developed. Your V10 saber comes equipped with Bluetooth and will be app enabled once we launch. A date has not been set yet.

By default the volume is set to 100%. You can adjust the volume while in standby by holding the AUX button for for 1 LED Flash. The volume will change from 100% -> 75% -> 50% -> 25% -> Mute.

If you would like to lower the max volume all the time you can adjust this in the configuration file. Open the file config.ini in a text editor and change the line that says 'volume=100' to a lower number this will change the max volume of the saber.

To make all the pixel effects work you must configure your blade length for your saber. You can do this by adjusting the line 'main_blade_pixel_led_number=132'. For more detailed instructions click this here.

The button height on the new V10 saber is adjustable.  The two screws behind the buttons are meant to not be fully tight and to raise and lower the button height.  Unscrew them so they are just flush with the saber hilt and the buttons should lower into the hilt just enough to remove the
sleeve. 

If your saber will not charge please follow the following troubleshooting steps.

  1. Remove the bottom half of the hilt and remove the battery, reinsert the battery and try and charge.
  2. Please make sure the two set screws behind the buttons are fully inserted so when attaching the charging chord good contact is made.
  3. If your saber has gone completely dead it will take a few minutes to announce 'Charging' and the buttons will not light up at first. Leave your saber plugged in for at least 10 minutes.
  4. Please use the USB-C cable that came with your saber. Make sure to use a USB Type A to USB Type C cables are required or your saber may not charge.
  5. If your saber 'clicks' or 'chirps' when plugged it it is probably very low on battery. The saber is trying to announce 'Charging' but doesn't have enough power to do so. Leave your saber plugged in for at least 10 minutes and it should continue to charge.

Customer Service

For returns and repairs please use our ​Contact Us page to submit requests. You may also email us at customer_service@kyberlight.com. One of our team members will email you within 2-3 business days.

Typically orders ship out sabers in 2-5 business days from the time the order is placed. You will get a confirmation email when your order ships along with a tracking number. If you don’t see it in your inbox, check your spam folder.

We ship from the US and China. After shipment you can expect to recieve your order in 5-10 business days depending on where it ships from.

If part of your order is out of stock or a pre-ordered item, the entire order will not ship until all items are made available. (Until out of stock or pre-ordered items are available to ship.) If you would like the available products to ship separately, please reach out through our Contact Us page to see if other arrangements can be made.

Occasionally, items go out of stock and go on backorder. Backorders will be fulfilled as soon as items are back in stock. If you have further concerns or questions, please reach out to us on our ​Contact Us page found on Kyberlight.com

We are not on Amazon. The company on Amazon is Kybers, and we are not affiliated with them in any way. You will need to reach out to them through Amazon directly.

If you placed your order without signing in to your Customer Account, we are unable to retroactively add orders made as a Guest to a Customer Account. Only orders made while signed in to existing accounts will appear in customer accounts.

We are also unable to consolidate orders between two accounts into one account. The best way to have access to all of your orders and find your order status is by only using one Customer Account and by making sure you are signed in to your Customer Account before submitting your order.

Yes, customers are responsible for any duties and taxes needed for receiving our product.

Warranty/REpairs

You broke your blade—congratulations! You must have been really sparring. Please reach out to us using the ​Contact Us page on Kyberlight.com and include a picture of your broken blade. We will send create an invoice for you to pay shipping and order a free blade ASAP.

Often, the issue is an easy fix and can be resolved by referencing the FAQ or V10 instructions page.

If you need other help reach out to us on our Contact Us Page and we will get back to you. Please include as much information as you can to help us determine the best fix.

We are no longer offering repair services on V1-V5 Kyberlight sabers. Warranties will be honored but no repair service is available. You can check out our parts page for some parts that may be available to you for self repair.

We no longer have circuit boards for our older sabers. When we launched our V10 Saber our internal electronics changed significantly, our Upgrade Pack can be purchased to upgrade your electronics to the latest version.

If you are having issues we do have a few parts available from our shop. If you have further issues you can contact us for additional help. You can also still watch our tutorial videos below to learn how to disassemble your older generation Kyberlight Saber.

Our current repair time is about 3 business days. Once we receive a saber for repair we will inspect it, repair it and if needed replace it. If you are under warranty we will cover the return shipping.

TXQ Sabers

TXQ is a saber manufacture. Kyberlight has partnered with TXQ to offer a low cost saber. TXQ products are not manufactured by Kyberlight and do not have the same electronics or features as a Kyberlight Customizable Saber.

TXQ orders ship directly from the manufacture in China. Orders leave the warehouse in 2-5 business days and arrive in 7-10 days worldwide.

All TXQ orders come with a non customizable hilt, blade, charger and tool kit. Neopixel sabers also come with a blade plug.

TXQ Sabers come with a 1 year warranty on Electronics and the same lifetime warranty on RGB Blades as Kyberlight Sabers.

Pixel Blades are not rated for dueling or combat. They come with a 1 year warranty on the LEDs inside the blade and are covered the same as other Electronics.

Add two TXQ sabers to your cart and we will send you the Dual Saber Connector for Free! ($24.99 Value). Details are provided on each product page.

Sometimes this can happen during testing at the factory, and it gets left in the wrong mode.  This is an easy fix.  With the saber off quickly tap the button and the saber should announce a new blade length.  The next time it turns on it will light the whole blade.  If in the future, you ever want to buy a shorter blade you can do this again to set the number of pixels shorter so all the effects work correctly.

KYBERLIGHT V5 SABERS (OLDER GENERATIONS)

It is very likely that your saber is in button lock mode. This can happen as the color change mode and the button lock mode are accessed with the same 3 taps just with different buttons. If your saber is on and won't turn off, simply quick press the AUX (second button) on the saber hilt 3 times. You will hear a beep sound indicating you are now out of button lock mode and you should be able to turn the saber off. Please reach out to us on our contact us page if you need further assistance.

Kyberlight uses a rechargable Lithium Ion Battery to power the V5 saber. As with all Lithium Ion batteries, charging to 100% and draining to 0% actually hurts the longevity of the battery pack. In order to lengthen the life of your battery, the charging circuit we use is set to charge the saber quickly from 0-90% and then very slowly until full (97-99%). This means that most of the time your saber will not reach full charge by the time you would like to use it. It also means that often the battery, even if left on the charger overnight, will not reach a 100% full charge (when you check the battery indicator) in order to preserve the life of the battery. With this in mind, the saber should still be giving you about 2 hours of continuous use. If you are charging the saber for more than 2-3 hours and only getting about 1 hour of on-time or less, please reach out to us to get a repair going.

Power button = top button on main hilt

AUX button = Second button below the power button

Feature and button combinations

Power on – Quick press the power button

Blaster Deflection – While on – quick press the power button

Lock up – While on – Hold the AUX button

Button Lock – While on – Triple click the AUX button (you will here a single beep) same combination to exit button lock. (be warned that if you saber is on and won’t turn off, then it is likely you are in button lock mode, try the button combination and once you hear the beep then try turning off the saber.)

Color change wheel – While on – triple click the power button (you will hear a 3 times chime tone to indicate you are in color change mode). Simply rotate the whole saber like a throttle to move between colors. When you find the color you want, then simple single quick press the power button again to leave color change mode (you will hear the same chime but descending in tone)

Power Off – While on - Hold the power button

Sound Font Selection – While off- single quick press the AUX button ( you will hear an ignition sound for that font indicating that you are in that mode.)

Battery Percentage Reader – While off – press and hold the AUX button for 5 seconds ( you will hear a voice read to the battery percentage)

Low Power Mode* - While off – quick press the AUX button 5 times in a row. You will hear a town down to indicate you are in low power mode. Low power not only saves battery but is advised for those using older versions of our Kyberlight Saber to help save the life of your 5W LED (you new V5 board is set to start with 10W output.)

Volume Control – While off – hold the power button down and while holding the power button quick press the AUX button. (you will hear a voice indicating the selected volume level) You have 100, 75, 50, 25 and mute levels for volume. *The mute level does not have an announcement voice.