We have three ways to contact us. First you may use the online chat feature. We are available most days from 9AM to 4PM MT. For returns and repairs please use our Contact Us page to submit requests. You may also email us at email@example.com. One of our team members will email you within 2 business days.
Typically orders ship out sabers in 2-5 business days from the time the order is placed. You will get a confirmation email when your order ships along with a tracking number. If you don’t see it in your inbox, check your spam folder.
We ship from the US and China. After shipment you can expect to recieve your order in 5-10 business days depending on where it ships from.
If part of your order is out of stock or a pre-ordered item, the entire order will not ship until all items are made available. (Until out of stock or pre-ordered items are available to ship.) If you would like the available products to ship separately, please reach out through our Contact Us page to see if other arrangements can be made.
Occasionally, items go out of stock and go on backorder. Backorders will be fulfilled as soon as items are back in stock. If you have further concerns or questions, please reach out to us on our Contact Us page found on Kyberlight.com
We are not on Amazon. The company on Amazon is Kybers, and we are not affiliated with them in any way. You will need to reach out to them through Amazon directly.
If you placed your order without signing in to your Customer Account, we are unable to retroactively add orders made as a Guest to a Customer Account. Only orders made while signed in to existing accounts will appear in customer accounts.
We are also unable to consolidate orders between two accounts into one account. The best way to have access to all of your orders and find your order status is by only using one Customer Account and by making sure you are signed in to your Customer Account before submitting your order.
Our charger is not EU compliant at the moment, At this time we are not able to ship to Germany.
Yes, customers are responsible for any duties and taxes needed for receiving our product.
No, we send a single type of charger that is compatible with 110 V USA standard. Customers are responsible to procure their own adapters for their own country power requirements.
You broke your blade—congratulations! You must have been really sparring. Please reach out to us using the Contact Us page on Kyberlight.com and include a picture of your broken blade. We will send create an invoice for you to pay shipping and order a free blade ASAP.
We are happy to resolve any issue with a malfunctioning Kyberlight saber. Often, the issue is an easy fix and can be resolved by referencing the video below
Make sure that the internals of your saber and connection points are all attached. It may be as easy as re-attaching a lead.
If the video does not help, please use our Contact Us page found on Kyberlight.com describing the problem. Depending on what the issue is, we may send you a replacement part or we may have you send your saber to our headquarters for repair. Sabers past the 1-year warranty are not eligible for repair.
We are no longer offering repair services on V1-V5 Kyberlight sabers. Warranties will be honored but no repair service is available. You can check out our parts page for some parts that may be available to you for self repair.
Follow the tutorial video below to learn how to install your V5 Circuit Board in your existing V1-4 Kyberlight Saber.
If you have questions or need additional help installing your board, please reach out to us through our Contact Us page found on Kyberlight.com and we'll be happy to assist you.
It is very likely that your saber is in button lock mode. This can happen as the color change mode and the button lock mode are accessed with the same 3 taps just with different buttons. If your saber is on and won't turn off, simply quick press the AUX (second button) on the saber hilt 3 times. You will hear a beep sound indicating you are now out of button lock mode and you should be able to turn the saber off. Please reach out to us on our contact us page if you need further assistance.
Kyberlight uses a rechargable Lithium Ion Battery to power the V5 saber. As with all Lithium Ion batteries, charging to 100% and draining to 0% actually hurts the longevity of the battery pack. In order to lengthen the life of your battery, the charging circuit we use is set to charge the saber quickly from 0-90% and then very slowly until full (97-99%). This means that most of the time your saber will not reach full charge by the time you would like to use it. It also means that often the battery, even if left on the charger overnight, will not reach a 100% full charge (when you check the battery indicator) in order to preserve the life of the battery. With this in mind, the saber should still be giving you about 2 hours of continuous use. If you are charging the saber for more than 2-3 hours and only getting about 1 hour of on-time or less, please reach out to us to get a repair going.
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Power button = top button on main hilt
AUX button = Second button below the power button
Feature and button combinations
Power on – Quick press the power button
Blaster Deflection – While on – quick press the power button
Lock up – While on – Hold the AUX button
Button Lock – While on – Triple click the AUX button (you will here a single beep) same combination to exit button lock. (be warned that if you saber is on and won’t turn off, then it is likely you are in button lock mode, try the button combination and once you hear the beep then try turning off the saber.)
Color change wheel – While on – triple click the power button (you will hear a 3 times chime tone to indicate you are in color change mode). Simply rotate the whole saber like a throttle to move between colors. When you find the color you want, then simple single quick press the power button again to leave color change mode (you will hear the same chime but descending in tone)
Power Off – While on - Hold the power button
Sound Font Selection – While off- single quick press the AUX button ( you will hear an ignition sound for that font indicating that you are in that mode.)
Battery Percentage Reader – While off – press and hold the AUX button for 5 seconds ( you will hear a voice read to the battery percentage)
Low Power Mode* - While off – quick press the AUX button 5 times in a row. You will hear a town down to indicate you are in low power mode. Low power not only saves battery but is advised for those using older versions of our Kyberlight Saber to help save the life of your 5W LED (you new V5 board is set to start with 10W output.)
Volume Control – While off – hold the power button down and while holding the power button quick press the AUX button. (you will hear a voice indicating the selected volume level) You have 100, 75, 50, 25 and mute levels for volume. *The mute level does not have an announcement voice.
Kyberlight Basic Troubleshooting
V5 Board Upgrade Install Instructions
TXQ is a saber manufacture. Kyberlight has partnered with TXQ to offer a low cost saber. TXQ products are not manufactured by Kyberlight and do not have the same electronics or features as a Kyberlight Customizable Saber.
TXQ orders ship directly from the manufacture in China. Orders leave the warehouse in 2-5 business days and arrive in 7-10 days worldwide.
All TXQ orders come with a non customizable hilt, blade, charger and tool kit. Neopixel sabers also come with a blade plug.
TXQ Sabers come with a 1 year warranty on Electronics and the same lifetime warranty on RGB Blades as Kyberlight Sabers.
Pixel Blades are not rated for dueling or combat. They come with a 1 year warranty on the LEDs inside the blade and are covered the same as other Electronics.
Add two TXQ sabers to your cart and we will send you the Dual Saber Connector for Free! ($24.99 Value). Details are provided on each product page.