Refund policy

Please inspect your order promptly after delivery. The deadlines and available options depend on whether your product was damaged during shipping, is defective, is unwanted, or requires warranty service.

For this policy, the delivery date and time are those shown in the shipping carrier's tracking information. Return and warranty requests must be submitted through our Contact Us page. Please include your original order number and a description of the issue. Photos or video may also be required.

Quick Policy Summary

Situation	Contact Deadline	Shipping Responsibility
Damage caused during shipping	Within 24 hours of the carrier-recorded delivery time	Kyberlight provides a prepaid USPS return label for an authorized return
Defective, malfunctioning, or incorrect product	Within 7 days of delivery	Kyberlight provides a prepaid USPS return label for an authorized return
Unwanted, nondefective product	Return authorization must be requested within 7 days of delivery	The customer pays return shipping
Lifetime blade warranty claim	During the covered blade's lifetime	The customer pays shipping for the replacement blade
Electronics warranty claim	Within 1 year of delivery	The customer pays inbound shipping; return shipping depends on whether the saber is repaired or replaced

Shipping Damage and Problems Reported at Delivery

Damage caused by the shipping carrier must be reported within 24 hours of the delivery time shown in the carrier's tracking information.

Other damage, malfunctions, defects, incorrect items, or missing items must be reported within 7 days of delivery. The timestamp of your message through our Contact Us page will determine whether the request was submitted within the applicable deadline.

If Kyberlight authorizes the return of a product that arrived damaged, defective, or broken, Kyberlight will provide a prepaid USPS return label.

Returns of Unwanted Products

You may request authorization to return an unwanted, nondefective product within 7 days of delivery. To be eligible for return, the product must be unused, unopened, and in like-new condition. All original packaging and accessories must be included.

Clearance items and gift cards are final sale and cannot be returned or refunded.

Contact Kyberlight before shipping anything back. Returns sent without prior authorization are not eligible for a refund.

All authorized returns must be received by Kyberlight within 30 days of the original delivery date. If an unwanted product is not received within this 30-day period, no refund will be issued, even if the product is returned after the deadline. The customer is responsible for return shipping on unwanted products. Kyberlight can provide a return label at its negotiated shipping rate; if you use this option, the label cost will be deducted from your refund.

After the authorized return is received and approved, Kyberlight will refund the purchase price of the returned product, less any applicable return-label cost. Original shipping charges are nonrefundable once an order has shipped.

Kyberlight processes approved refunds within 2–3 business days after receiving the returned items. After the refund is processed, please allow approximately 5–7 business days for the credit to appear in the original payment account. The exact timing may depend on your bank or payment provider.

Refund requests submitted more than 7 days after delivery may be denied. At Kyberlight's discretion, a partial refund may be offered depending on the circumstances.

Warranty Requests

Problems first reported after the applicable delivery-period deadline are handled under the relevant product warranty below. All warranty claims require proof of purchase in the form of a valid Kyberlight online order number or invoice. To request warranty service, use our Contact Us page and provide:

Your online order number or invoice
A description of the problem
Clear photos or video showing the problem, when requested

Kyberlight will review the request and explain the next steps. Do not ship a product to Kyberlight unless your return has been authorized.

Warranties do not cover accidental damage, water damage, damage caused by improper charging, normal wear, cosmetic damage, or products that are lost or stolen. Additional limitations for specific products are described in the applicable warranty sections below.

Lifetime Blade Warranty

Kyberlight provides a lifetime breakage warranty for Day Blades, Kyberlight Saber Blades, and Kyberlight Crackle Blades. For purposes of this warranty, "lifetime" means for as long as the original purchaser owns the covered product. The warranty is not transferable. Proof of purchase in the form of a valid Kyberlight online order number or invoice is required.

This warranty applies if a covered blade or blade tip breaks during combat or otherwise, subject to the general warranty exclusions in this policy.

Acrylic flat blades and pixel blades are not covered by the lifetime blade warranty. Their separate warranty terms appear below.

Submit a request through our Contact Us page. Include your original order number, an explanation of what happened, and a photo or video of the broken blade.
If the claim is approved, Kyberlight will send an invoice for the cost of shipping the replacement blade.
After receiving Kyberlight's instructions, dispose of the broken blade. It does not need to be returned unless Kyberlight specifically requests it.

Acrylic Flat Blades

Kyberlight acrylic flat blades are display products. They are not combat compatible and are not intended for dueling or combat of any kind. Due to their unique design, acrylic flat blades do not include a product warranty. This includes, but is not limited to, the Dark Blade, Viking Blade, Cutlass Blade, Samurai Blade, and Belgian Blade.

An abrupt change in direction or sudden stop may damage an acrylic flat blade immediately above the emitter at the hilt insert dowel. Breaks or fractures associated with this design are not covered, regardless of the circumstances.

Damage caused by the shipping carrier is handled separately and must be reported within 24 hours of the delivery time shown in the carrier's tracking information.

Pixel Blade Warranty

Pixel blades are rated for light- to medium-intensity dueling or combat. The LEDs and other electronics inside a pixel blade are covered by the 1-Year Electronics Warranty below. Pixel blades are not covered by the Lifetime Blade Warranty.

1-Year Electronics Warranty

Kyberlight electronics are covered for 1 year from the delivery date. For an approved warranty claim, Kyberlight will determine whether to provide a free repair or a replacement based on its inspection of the product and the nature of the problem.

Customers may remove the complete electronic core from a saber to access, remove, or replace the battery and/or SD card. You do not need to contact Kyberlight before removing the complete core for these purposes, and doing so will not void the warranty.

Do not open, disassemble, or modify the electronic core itself. Opening or modifying the core may void warranty coverage. If inspection shows that the core was modified or damaged by a repair attempt that Kyberlight did not authorize, the warranty claim will be denied. Kyberlight will notify the customer and provide a quote for a paid repair and/or return shipping.

Submit a request through our Contact Us page. Include your original order number, an explanation of the problem, and a photo or video when possible.
Kyberlight will evaluate the information and may ask you to perform minor inspections or troubleshooting. Kyberlight may also send an easily replaceable part, such as a battery or speaker, with instructions for installing it.
If the saber cannot be repaired easily at home, Kyberlight may authorize you to send it in for inspection. The customer is responsible for the cost of shipping the saber to Kyberlight.
If Kyberlight repairs the saber under warranty, Kyberlight will pay to ship the repaired saber back to the customer.
If Kyberlight determines that replacement is the appropriate solution, the customer will pay the shipping cost for the replacement saber. Kyberlight will provide instructions concerning disposal or return of the damaged product.

Software and Firmware

The electronics warranty does not cover software or firmware. Modifying software or firmware may change how the saber operates. Problems caused by software or firmware changes—including an unresponsive product, lag, sound problems, or speaker damage caused by raising the volume beyond safe levels—are not covered. A software or firmware modification does not, by itself, void coverage for an unrelated manufacturing defect.

V10 SD Card Door

On Kyberlight V10 electronics equipped with an SD card slot, the SD card door is not covered by the electronics warranty.

Chassis Set Screws

The long set screws that secure the electronics chassis to the hilt do not need to be tightened firmly. Insert them far enough for the sleeves to fit over them, but do not continue turning once they are in position. Overtightening may break the chassis or core. Damage caused by overtightening is not covered by the warranty.

Accessories

Accessories do not include an ongoing warranty. If an accessory arrives defective, damaged, or broken, contact Kyberlight within 7 days of delivery to request a replacement. For an approved claim submitted within that period, Kyberlight will pay the applicable replacement or return shipping cost.

Out-of-Warranty Repairs

If your electronics are outside the 1-year warranty, you may request paid repair service. The customer is responsible for shipping the saber to Kyberlight.

After inspection, Kyberlight will provide a repair quote, typically between $29.99 and $149.99, depending on the work required. You may approve the repair or ask Kyberlight to return the unrepaired saber. The customer is responsible for the actual cost of return shipping if the repair is declined.

Questions or Requests

To request a return, report a problem, or ask a warranty question, please use our Contact Us page. Keep your original order number available so we can assist you more quickly.