Shipping policy

This policy explains where Kyberlight orders ship from, how carriers are selected, typical fulfillment times, international fees, and responsibility for delivered packages.

Quick Shipping Summary

  • Kyberlight fulfills orders from locations in the United States and Hong Kong.
  • Most in-stock orders are typically fulfilled within 3–7 business days.
  • TXQ and Replica orders currently take approximately 15–20 business days to fulfill.
  • Fulfillment estimates describe the time before an order ships. Carrier transit time begins after fulfillment and is separate.
  • International customers are responsible for applicable taxes, duties, brokerage charges, and other import fees.

Fulfillment Locations

Kyberlight has two fulfillment locations: one in the United States and one in Hong Kong. Orders are generally shipped from the nearest fulfillment location that has the purchased items in stock. Product availability may determine which location fulfills your order.

Shipping Carriers and Services

Kyberlight uses USPS, UPS, DHL, and FedEx. Available shipping services depend on the delivery address and the products in your order. Enter your complete shipping address during checkout to see the options currently available for your order.

Economy and free-shipping orders are sent using the lowest-cost available service for the destination. Kyberlight cannot guarantee a specific carrier unless that carrier or service is offered for selection at checkout.

Any priority-shipping estimate shown at checkout applies to carrier transit after the order has been fulfilled. Selecting priority shipping does not shorten the time needed to prepare and fulfill the order.

International Orders, Taxes, and Fees

International shipments may be subject to import taxes, customs duties, brokerage charges, or other fees assessed by the destination country or shipping carrier. Kyberlight does not determine or control these charges. All such charges are the customer's responsibility.

Customers shipping to Canada: UPS Standard shipments may incur significant brokerage or import-related fees. These fees are charged by UPS, are outside Kyberlight's control, and are the customer's responsibility.

Typical Fulfillment Times

For products that are in stock and available to ship, Kyberlight typically packs the order and issues tracking information within 3–7 business days.

Fulfillment times are estimates, not guaranteed delivery dates. Carrier transit time begins after fulfillment and is not included in the fulfillment estimates below.

TXQ and Replica Orders

Some TXQ and Replica products ship from Hong Kong and may require additional fulfillment time. These orders currently take approximately 15–20 business days to fulfill in total.

Tracking information may not become available until the shipment reaches the United States. This initial stage can take approximately 10–12 business days. Once the shipment enters the United States and its domestic tracking becomes active, tracking updates will be provided.

Backordered Items

If an order includes one or more backordered items with a future shipping timeframe, the entire order will generally ship according to the item with the latest displayed timeframe.

Arrival Deadlines

Kyberlight works to meet its estimated fulfillment times but cannot guarantee fulfillment or delivery by a particular date. Kyberlight is not liable for fulfillment outside an estimated timeframe.

If you need an order by a specific date, notify us as soon as possible through our Contact Us page. We will review the request and help when possible, but we cannot guarantee that an order will arrive by the requested date.

Tracking Information

Tracking information is sent when it becomes available for the shipment. Some orders originating in Hong Kong will not show domestic tracking activity until they reach the United States. A delay before the first tracking update does not necessarily mean that the order has not shipped.

Lost or Stolen Deliveries

Once a shipping carrier marks an order as delivered and provides photographic delivery confirmation, Kyberlight is not responsible for merchandise that is subsequently lost or stolen.

If you have a concern about a delivery, please notify us through our Contact Us page.

Additional Information

Please review our Frequently Asked Questions and Return and Warranty Policy for related information.

Updated July 2026