The customer has 14 days from the date of receipt of the product to report any damage, malfunction, or other problems with items ordered to Kyberlight. The email timestamp will be used as the reference for determining if the return request was submitted in time. Please email Kyberlight at email@example.com if you discover an issue with your product upon receipt. If a refund is requested within the 14-day period, Kyberlight will refund the full amount for the product minus the shipping. Kyberlight will also pay to ship back the defective or undesired product by way of a pre-paid label. Kyberlight uses FedEx Ground to return shipments. If another shipping method is needed, then please contact Kyberlight at firstname.lastname@example.org.
If an issue is discovered after the 14-day period, then that issue falls under the 1-year warranty for the saber (see 1-year electronics warranty section below). If a refund is requested after the 14 days, then Kyberlight reserves the right to deny the refund or to work out a partial refund with the customer. Kyberlight will not refund the shipping on any items that are reported after the 14-day period. (In the case of a gift purchase that is defective and lies outside of the 14-day window, please contact Kyberlight at email@example.com to work it out.)
1-Year Electronics Warranty:Kyberlight offers a 1-year warranty on the electronics for either a free repair or a replacement, depending on the damage to the saber. Kyberlight will evaluate each case individually and determine whether we will issue a free repair or a replacement saber. The process is as follows:
1. The customer will send an email to firstname.lastname@example.org with an explanation, photo, or video of the broken saber, and the original order #.
2. Kyberlight will evaluate and ask for the customer to send in their saber or will issue a replacement.
a. If a repair is activated, the customer will be responsible to pay for and ship the damaged saber back to Kyberlight. Kyberlight will pay to ship it back to you after the repair is completed.
b. If Kyberlight determines that a replacement is the right approach, then the customer will pay the shipping for the new saber and dispose of the damaged product.
Lifetime Blade Warranty:
Kyberlight offers a lifetime warranty on all blade products (excluding the flat acrylic blades). The warranty can be activated at any time in the event that the blade or its tip break during combat or otherwise. To activate this warranty simply do the following:
1. The customer will send an email to email@example.com with an explanation, photo, or video of the broken blade, and the original order #.
2. Kyberlight will send a replacement blade to the customer. The customer pays for the shipping of the new blade. This is done through PayPal. Kyberlight will send an invoice for the shipping.
3. The customer disposes of the broken blade.
Warranty on Accessories:
There is no warranty on accessories. If an accessory is defective, please contact Kyberlight at firstname.lastname@example.org within 14 days of receipt to get it replaced. Kyberlight will pay the shipping on defective products reported within the 14-day period.