What is the best way to contact a member of the Kyberlight team?
When will I get my order?
We typically ship out sabers 1-3 business days from the time the order is placed. You will get a confirmation email when your order ships along with a tracking number. If you don’t see it in your inbox, check your spam folder.
I sent my saber in for a repair. When will I get it back?
We repair sabers on Tuesdays and Thursdays of every week and ship out repairs on Wednesdays and Fridays. Normally it will take no more than 5-6 business days to get to you once the saber is repaired.
I broke my blade. How do I get a new one with the Kyberlight Lifetime Blade Warranty?
You broke your blade—congratulations! You must have been really sparring. Please reach out to us using the Contact Us page on Kyberlight.com and include a picture of your broken blade. We will send you a new one ASAP. You will be responsible to pay a $10 shipping charge for the new blade. Please send the $10 through paypal to email@example.com
My Kyberlight broke. How do I get it fixed?
We are happy to resolve any issue with a malfunctioning Kyberlight saber. Often, the issue is an easy fix and can be resolved by referencing the following video:
Make sure that the internals of your saber and connection points are all attached. It may be as easy as re-attaching a lead.
If the video does not help, please use our Contact Us page found on Kyberlight.com describing the problem. Depending on what the issue is, we may send you a replacement part or we may have you send your saber to our headquarters for repair. Sabers past the 1-year warranty are not eligible for free repair. The cost for a repair outside of warranty is $30.
What if I bought a lightsaber from you on Amazon?
We are not on Amazon. The company on Amazon is Kybers, and we are not affiliated with them in any way. You will need to reach out to them through Amazon directly.
I live in Germany/Austria and ordered a Kyberlight, but it didn’t come with a charger.
Our charger is not EU compliant at the moment, so we do not include them in our packs sent to Europe so they can clear customs. Please reach out to us via our contact us page in order to solicit an order to Germany. You will need to purchase a charger separately and we will refund you the difference for the charger.
I live outside the USA, do I need to pay duties and taxes when I receive my item?
Yes, customers are responsible for any duties and taxes needed for receiving our product.
Does Kyberlight provide different chargers for different companies?
No, we send a single type of charger that is compatible with 110 V USA standard. Customers are responsible to procure their own adapters for their own coutnry power requirments..
I just got my order, and it is missing a few pieces.
Occasionally, items go out of stock and go on backorder. Backorders will be fulfilled as soon as items are back in stock. If you have further concerns or questions, please reach out to us on our Contact Us page found on Kyberlight.com